Exchanges & Returns

Our Promise:
We want you to LOVE your Color of Heat purchase—and we promise you will! If something isn't right, you can exchange or return new-condition items within 30 days of delivery.

Returns
Sign in to your account here, open your order and choose Return items. We'll email you a prepaid return label, and its $8 cost comes out of your refund. Send the item back new and unworn with tags attached. When it arrives, we refund the item price to your original payment method.

Exchanges

1. Start a return the same way, and in the note tell us what you'd like instead. You can pick anything we have in stock.
2. We'll confirm it's available, hold it for you, and email you a free return label.
3. When your original arrives, we ship your new item free.

One free exchange per order. If your new item costs more, we'll send a link to pay the difference. If it costs less, we'll refund the difference.

Sale items. Items in our Sale collection can’t be refunded. Within 30 days of delivery you can exchange a sale item for anything currently in stock, or take store credit for what you paid. Return shipping on a sale item is $8. Start through our Contact page, because sale items can’t be submitted through your account. Our damaged, defective or incorrect item promise and our 1-year repair warranty still apply.

Final sale (clearance). Clearance items are final sale: no returns, exchanges, refunds or store credit. Our damaged, defective or incorrect item promise still applies, and clearance items keep the 1-year repair warranty and are eligible for our repair, trade-in and recycling programs.

Gift cards can’t be returned.

Shipping from Alaska, Hawaii or outside the U.S.? Prepaid labels are for the lower 48 states only. Start your return the same way and we'll send you our return address. You ship it back at your own cost, with tracking.

Can't sign in or need help? Contact us here.

Damaged, defective, or wrong item? Contact us here and we'll pay shipping both ways.

Full details: Refund Policy.

Repairs, Recycling, and Warranty:
Together we can break the chain of fast fashion! Click here to learn how.